Policies – Refund Procedures, etc.
Shipping & Handling
Timing
Please notify us if you need your items by a specific date & consider expediting your shipping for an additional charge.
Galfer & In-stock Items – ship same/next day (even on custom brake lines orders received by noon)
Special Orders for EBC, Rebuild Kits & Barnett – ship 1-3 days.
We strive to send out items immediately however sometimes there are additional delays when parts are back-ordered or during the peak season of Spring-Summer when business is busiest in the Motorcycle industry. We attempt to notify customers promptly in the event of a back-orders & delays. Please don’t set your mechanic appointment until your parts have arrived and verified as correct for your application.
Mode
Freight is always FOB Ventura. Shipping and billing addresses must be the same.
Continental US: We ship via UPS Ground to the Continental US. 3rd Day Select, 2nd Day Air & Next day UPS is available within the 48 continental states for additional charge but not on COD payments. An email notification will be sent confirming shipment. UPS allows items for tracking but requires a street address (no PO Box’s).
AK/ HI/ PR/ Military Addresses: We ship via US Priority Mail unless otherwise arranged with our shipping department. Hawaii customers can also choose UPS 3rd Day. Costs will vary based on method.
Canada & International: We ship US Global Express as it is the least expensive in most cases, unless otherwise arranged with the sales department. Transit times and costs will vary typically 4-10 business days.
Cost
Our sales department can provide an estimate for Shipping & Handling costs. However, the actual cost may vary slightly.
Sales Taxes
Taxes are only charged if item is being shipped to an address within California. We charge a sales tax rate for Ventura, CA – 7.5%. Dealers are required to fill out a Resale Application and provide supporting documentation.
Returns & Exchanges
Contact us by phone or at tech@cyclebrakes.com in advance of sending merchandise back. All requests for returns/exchanges must accompany a copy of the invoice and an explanation of the problem (email correspondence will be enough in most cases). We will need your phone number in the event a question arises. (Note: Manufacturer technicians for Galfer USA attend many AFM & AMA track days in California and can provide face-to-face support for their products.)
Refunds and Exchanges are gladly given if the item is returned within 30-days of original purchase and in original condition, unless noted below or in description of item. The customer is responsible for ALL shipping & handling costs. Restock fee of 15% will apply. We may waive shipping & restock fees if there was a catalog error, our vendors also agree to waive them, and an exchange is available.
Store credits for unopened items may be issued if more than 30 days. Contact our tech department.
All items are sold as-is and packaging may arrive damaged. Some packaging & items may differ in appearance than pictures posted or provided. Please contact us to start an insurance claim with the shipper if applicable.
No refunds or exchanges will be given on any product returned to us that cannot be sold by us as a new product. Items must be returned in original condition and in the original packaging. Please match up your original item to the ordered item prior to opening the package or installing.
No returns allowed for custom/special orders from Galfer or Barnett. They still are covered by warranty with the manufacturer! There are no returns allowed on brake lines with color coats or fittings that are considered special orders (for example: clear is the only returnable for ‘standard’ Galfer brake lines with silver fittings, black is the only returnable for Galfer Superbike lines, etc.).
We will help you as much as possible with advice on measurements and fittings if you want to order custom lines. Manufacturer technicians are also available for assistance. Please notify us if parts have been changed or modified on the motorcycle that causes OEM-Replacement part not to fit.
No refunds on International Shipping! Orders ship FOB – Ventura, CA, which means we are not responsible once it leaves our hands. This also includes that we will not be responsible for any shipping costs (original, return or replacement) if they are the wrong parts or defective. However, Prior to shipping, Cycle Brakes staff will double check for quality control & you may request digital images of your order.
Note: Pay Pal customers may be subject to slight variations due to the Pay Pal rules, regulations and guidelines.
All Cycle Brakes products are used at your own risk and per manufacturers warrantee. We require that a professional motorcycle mechanic (try your local dealership) install the parts to validate the product guarantees. Even dealers need assistance from time to time, and are welcome to contact our tech email address: tech@cyclebrakes.com.
Prices and packaging are subject to change without notice.
Observed Holidays and Office Closure Dates
We now have staff in the office Mondays-Fridays and most non-Fed holidays that UPS is working. If we close for something like a power outage, an extended holiday or a good afternoon of riding then our voicemail will say so. Please leave a message so that we can return your call or email within the next business day. Our Shopping Cart is open 24/7.
Closed on New Years Day, July 4th, Thanksgiving & Day After, Christmas.